HTC ONE M8 Headphone Jack

[Anonymous]

Hi Guys,

I have had my HTC ONE M8 phone only since Friday of last week (3 days) and I cannot listen to any music via my headphones.

The music plays via the speakers ok, and play through the speakers even when the headphones are connected.

Any idea as don't really want to go without the phone by having to send it somewhere?

The phone does not even recognise that the headphones have even been connected.

This is annoying as I got this phone purely on the music side of things as do a lot of running, weight training and commute on the train to work each day so stuck with no music.

[jonsie]

Call 202 and they should be able to arrange a swap.

[Anonymous]

Just a quick update, went on online chat and as its 3 days old, obviously its a FREE swap for a new handset.

The courier will bring the new handset and collect the old one (just for other O2 customers interest).

I cannot comment if the issue happens after the start up period but happy to not be short of a phone what so ever, cheers O2.

[jonsie]

After that period of time they normally arrange a doorstep swap. Thanks for the update.

[Anonymous]

Thank you and that's a reasonable outcome.

Remember to remove your SIM card and any applicable Sd Card before handing it over. 😄

[MI5]

A doorstep swap is the normal process if within 14 days.