HTC Desire C -No MMS - Please Help!

[Anonymous]

Hi

This is my last resort as no-one at O2 seems to want to help us!  I bought a new HTC Desire C for my daughter in August 2012.  It has never recieved MMS messages despite trying and getting settings from a 'GURU'.  I have tried getting settings off the o2 site and told there was a technical issue with the mobile number.  We resorted to a new sim card as we thought maybe due to it being many years old that it was having issues.  New sim card and same issues - have set up a new APN but it will not select the new one - refuses to select it.

Please can anyone help as my daughter and I are getting very frustrated and annoyed with it.

Many thanks in advance

Michelle

[Anonymous]

you may have already tried this but have you sent

active to 2020?

This should send a text back which you can save which should include the settings for MMS

[Anonymous]

Direct from the O2 website


Please note all steps must be completed to ensure the settings are correctly configured.

Please ensure that when entering O2 into the settings that the letter O is selected and not a zero.
When entering the following information do not press Save until told to in the instructions.
Press the Menu key
Tap Settings
Tap Wireless & networks
Tap Mobile networks
Tap Access Point Names
Press the Menu key
Tap New APN
Tap Name then tap the text box and enter O2 Pay Monthly MMS then tap OK
Tap APN then tap the text box and enter wap.o2.co.uk then tap OK
Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK
Tap Port then tap the text box and enter 8080 then tap OK
Tap Username then tap the text box and enter o2wap then tap OK
Tap Password then tap the text box and enter password then tap OK
Skip past Server as this is preset as Not set
Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK
Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
Tap MMS port then tap the text box and enter 8080 then tap OK
Tap MCC then tap the text box and enter 234 then tap OK
Tap MNC then tap the text box and enter 10 then tap OK
Press the Menu key
Tap Save
Press the Back key four times to return to the standby screen.



What to do next

Switch your handset off and then back on to complete your settings.
The settings are now complete.
However, if you are still experiencing any issues using this service, please contact O2 Customer Services.

[Anonymous]

Or click here to set up automatically as well, Just click 'Send me the settings' tab

http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=651&tab=8

[Anonymous]

Thanks for the replies -

• the active 2020 number says theres been a fault unable to send settings. 
• Setting up manually works however when you go to select the new profile it will not select it
• asking the o2 site to send the settings thru entering the number doesnt work either 

we are absolutely stumped by this and I'm not completely useless with technology but this really has got me as it's a new phone and now a new sim and it still won't work! 

[MI5]

At this point I suggest you pop into an O2 store and ask a Guru to set it up for you. It should only take a few mins and will rule in or out an issue with your phone......

[Toby]

Let us know how you get on after talking to someone at a store silverjas79.

Cheers, Toby