Solved: Re: Gallery empty and camera stopped working on Ga...

Anonymous · ‎13-05-2013

I don't know if anyone can help. Today I took some photos and all was fine. Went to take another and the camera won't work. My gallery says there are no items to be shown, and the music I have saved on my phone won't play. Tried turning off and on again and taken battery out and put back in. Any ideas? I would be very grateful

MI5 · ‎13-05-2013

Hopefully they will be able to help you further....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-05-2013

Sounds like your SD card has become unmounted. Do you have a removable sd card or is it saved to the internal storage?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-05-2013

It's on internal storage.

MI5 · ‎13-05-2013

The only chance you have is to reboot into recovery mode (hold Vol Up + Home + Power) Let go of the buttons when you see the splash screen. Then use the volume keys to move to "Mount internal storage" (hopefully your recovery has this option) and press the power key, then reboot the phone. If this is not available or does not work it will need a repair under warranty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-05-2013

Will try that. Thank you so much for your help and replying so quickly

MI5 · ‎13-05-2013

Good luck and let us know how it goes......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-05-2013

will I lose everything that was in my gallery and music files if I do this?

MI5 · ‎13-05-2013

No, you are just trying to get the phone to see your storage. Just don't format anything, however, if you don't have it backed up you could loose it all if it can't be mounted.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-05-2013

OK Thanks

More info

Anonymous · ‎13-05-2013

Reboot didn't work Thanks for trying to help anyway. Guess it's a trip to O2 shop for me!

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