Galaxy S4 Repair Pay Monthly (uninsured)

[Anonymous]

I dropped my Galaxy S4 today and the top part of my screen smashed  I visited my local 02 store and was told to call the repair centre who then informed me, to my surprise, that I was uninsured  and that I would have to pay for the repair myself. 

I would also have to do it through 02 or Samsung if not the warranty will be void.

Has anyone sent their s4 for repair for a smashed screen ? And how does it work ? If anyone knows how much this would cost me that would be great too as I cant get a straight answer from anybody at 02.

Thanks 

[perksie · Accepted solution]

O2 or Samsung will give you a quote before doing the work.

It would not be insured unless you have taken out a policy for it.

There is a chance it could be covered under a house contents policy or an insurance add on with some bank accounts.

[Anonymous]

Hi and Welcome,

Have you checked with any House Insurance or Bank Account Insurance to see if accidental damage is covered.

You would need to contact Samsung for them to take a look at it.

Impact damage does sometimes not stop at screen damage but can affect the internals too.

I would go with samsung and not 02 repairs due to the issues past members have reported back on with them.

Heres the link for Samsung.

http://www.samsung.com/uk/#latest-home

[Anonymous]

Any ideas how I would go about trying to repair it with Samsung ?

[jonsie]

Best option would be to find your nearest repair centre and contact them.

http://www.samsung.com/uk/support/location/supportServiceLocation.do