Solved: Galaxy S4 Blue Screen

Anonymous · ‎31-10-2016

Hi everyone,

This morning my S4 has gone a bit weird and will either refuse to start up properly going straight to a totally blue screen, with the notification light pulsing blue.

Or, it teases me for a few minutes working normally, before shifting to the blue screen and pulsing light.

I've tried taking the battery out for 10+ minutes then refitting it, but the problem is just the same.

I've also held the power button for a 10 count in the hope it will restart; it didn't. That time, it was blue screen, then black screen, then permanent vibrate!

Has anyone any suggestions apart from "it's dead, get a new phone"?

MI5 · ‎31-10-2016

You could try a factory reset but it does sound like it's dead.
(Vol Up + Home + Power until it boots).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-10-2016

You could try a factory reset but it does sound like it's dead.
(Vol Up + Home + Power until it boots).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-10-2016

That's next on my list of things to do more in hope than expectation.

I'll download a data recovery tool first then give the reset a whirl.

But it does look like an upgrade is needed.

Thanks for a quick reply by the way

Anonymous · ‎31-10-2016

Get yourself a shiny new upgrade & treat yourself

MI5 · ‎31-10-2016

Good luck and let us know how it goes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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