Solved: Re: Galaxy Mini S4 - cannot open MMS

Anonymous · ‎18-02-2014

Hi everyone, I have this phone for about two months now. All was working ok until this morning.... I cannot open an MMS at all. I txted active to 2020 and it has said that my phone is all set up but when i try to download the MMS I get a message informing me that the message was not downloaded review message and try again and I have tried a few time now but still nothing.... Any ideas?

Thanks

Amy

MI5 · ‎18-02-2014

It may be a local network problem, Is data working for internet etc?
You can check your postcode here for local issues http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-02-2014

Do you have data turned on?
It won't work on wifi, has to be mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-02-2014

You may need to ring CS to ask for your account to be re provisioned for mms.

Anonymous · ‎18-02-2014

Yes data is on and have triple checked that..... again nothing.....

Anonymous · ‎18-02-2014

as far as I can tell that was done when I got this new contract and it must have been as I have received MMS since I got the new phone...., only this morning started playing up

MI5 · ‎18-02-2014

It may be a local network problem, Is data working for internet etc?
You can check your postcode here for local issues http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-02-2014

Check your service status.

The masts be at issue.

http://status.o2.co.uk

Anonymous · ‎18-02-2014

Ok, there was a smal problem with the data in my area - not good coverage but I have just tried moving around and I have just managed to get the MMS through!!!! thank you so much everyone! this is the first time I have used this service and it is very impressive..... Thanks

Amy

MI5 · ‎18-02-2014

Good to hear, and welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-02-2014

Awesome.

O2

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