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Faulty Samsung S4 charger

Anonymous
Not applicable

Received my phone a few weeks ago via O2 and my charger is not working and is faulty. Will O2 replace it or do I have to contact Samsung ? I have been using my partner's S3 charger meantime and it works fine.

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perksie
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As the retailer O2 should be the first to ask, but you could ask Samsung which might be quicker.

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Message 2 of 4
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Anonymous
Not applicable

O2 have told me;

* Buy a charger

* Buy a charger and then ask for a refund from them

* Go to an O2 shop where it shall be replaced free of charger

 

Guess what ? well I refuse to pay for a charger....and then request a refund..why should I...it has been faulty since I received it.....then called an O2 shop....and they told me they would indeed NOT replace it !!!

 

Message 3 of 4
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Anonymous
Not applicable

@Anonymous wrote:

O2 have told me;

* Buy a charger

* Buy a charger and then ask for a refund from them

* Go to an O2 shop where it shall be replaced free of charger

 

Guess what ? well I refuse to pay for a charger....and then request a refund..why should I...it has been faulty since I received it.....then called an O2 shop....and they told me they would indeed NOT replace it !!!

 


Regarding Option 3.

 

I would ask for written documentation such as an e mail from 02 to confirm you can go to your local 02 shop and pick up a charger.

 

That way you have something tangible to take with you and also ask 02 to send an internal e mail/memo to your chosen shop to warn them you are visiting.

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