Faulty Samsung S4 charger

[Anonymous]

Received my phone a few weeks ago via O2 and my charger is not working and is faulty. Will O2 replace it or do I have to contact Samsung ? I have been using my partner's S3 charger meantime and it works fine.

[perksie]

As the retailer O2 should be the first to ask, but you could ask Samsung which might be quicker.

[Anonymous]

O2 have told me;

* Buy a charger

* Buy a charger and then ask for a refund from them

* Go to an O2 shop where it shall be replaced free of charger

Guess what ? well I refuse to pay for a charger....and then request a refund..why should I...it has been faulty since I received it.....then called an O2 shop....and they told me they would indeed NOT replace it !!!

[Anonymous]

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@Anonymous wrote:

O2 have told me;

* Buy a charger

* Buy a charger and then ask for a refund from them

* Go to an O2 shop where it shall be replaced free of charger

Guess what ? well I refuse to pay for a charger....and then request a refund..why should I...it has been faulty since I received it.....then called an O2 shop....and they told me they would indeed NOT replace it !!!

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Regarding Option 3.

I would ask for written documentation such as an e mail from 02 to confirm you can go to your local 02 shop and pick up a charger.

That way you have something tangible to take with you and also ask 02 to send an internal e mail/memo to your chosen shop to warn them you are visiting.