Solved: Emergency calls only s8

Anonymous · ‎03-07-2017

Hi guys..

Was using my phone with no problems yesterday morning but now says emegency calls only.. i manage to get data on h+ but no network at all. Spoke to o2 instore and they say i will have to send off for repair.. the phone is leas than 2 months old.. anyone else experienced such problems?

Thanks

MI5 · ‎04-07-2017

I'd be logging a complaint with Resolver by now.
http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Cleoriff · ‎03-07-2017

Hi @Anonymous Have you checked your network status https://status.o2.co.uk/?

You could alo try removing your sim, cleaning it gently and reinserting ..then reboot the phone...

Edited to add.....I wouldnt be sending it off for repair either. I would give Samsung a call before ringing anyone else http://www.samsung.com/uk/info/contactus/

Veritas Numquam Perit

MI5 · ‎03-07-2017

Classic symptoms of a blocked phone unfortunately.
I would contact customer service first to see if an error has been made and your phone accidentally blocked.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-07-2017

the phone is only 2 months old, sim was swapped yesterday morning.. samsung had it in for repair and changed the mainboard which didnt work so they said it was beyond repair.. went back to o2 who advised nothing they can do and for me to call their offices. Was on the phone yesterday and they will collect the phone tomorrow and see whats wrong with it and if its damaged they MAY replace it and charge me £60 under my insurance!!! absolutely disgusted as i pay £75 a nmonth for this phone anbd its pretty much brand new. i have sent an official complaint but wont hold my breath as o2 dont want to help me at all!!!

MI5 · ‎04-07-2017

I wouldn't be forced into an insurance claim either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-07-2017

i have no alternative, samsung have washed their hands with it and o2 wont do anything for me

MI5 · ‎04-07-2017

Neither of them have a choice under consumer laws unless they are stating that you damaged it or invalidated the warranty in some way?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-07-2017

no one has accepted responsiblity, i havent damaged the phone at all its just faulty

MI5 · ‎04-07-2017

It's quite a simple case then.
O2 or Samsung have to honour the warranty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-07-2017

i know it should be simple but they are really making this quite hard, plus i have been without a phone now since sunday and will be wel linto next week until i have a chance of getting anything

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