Does 02 have an email address please?

[AuraTodd]

I have just viewed my bill and it's ££20.29, I was told that it would only be £18.50..  Can anyone explain this to me and does 02 have an email and customer services tel so I can contact them please? 

Thanks.

[Anonymous]

Hi there @AuraTodd

Unfortunately O2 do not have email support, but you can use web chat for your query.

Also if you login to my O2, do you have any additional charges, any call outside your inclusive allowance?MMS? Those are the usual reasons why your bill is higher than usual. Hope this helps

[AuraTodd]

Does that mean if I log into my 02 on my phone, I am charged for it?  I tried chat once and waited thirty minutes then gave up.

[Anonymous]

Not at all! What I meant was you can see what you have been charged for when you login on my O2.

It will tell you what caused those extra charges .on your bill.

[Anonymous]

You won't be charged for logging in to your myo2, contact customer services on 202 & speak to an advisor

[Anonymous]

You can go to www.o2.co.uk/myo2  on a PC and login there - you can download the my o2 app but this will use data if you are not on wifi. 

You most probably have a few chargable texts/calls etc that are outside of you allowance. There are some items, particularly MMS messages that fall outside of you monthly allowance. You can see what these charges are at MyO2.

[jonsie · Accepted solution]

Is this your first bill?
If so it will be slightly higher as you are charged for the first 2 days and then your monthly bill is produced.
Next month it will be correct and you only pay for charges outside your allowance such as mms and calling 0845/0870 numbers.
Download the My O2 app. No charges at all, free over WiFi and uses a little of your data allowance when not on wifi.

[AuraTodd]

This is my first bill, what is mms please?

[Anonymous]

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@AuraTodd wrote:

This is my first bill, what is mms please?

That probably explains it the first bill is always a bit higher as it has a few days before the bill is generated - you next bill will be as expected.

MMS is picture messages you send like a text.

[Anonymous]

picture messaging.

  Have you found what the Additional charges are ? If it is your first bil, like @jonsie said, it can be that your were charged the usual month in advance and the 2/3 days that you have used your phone from ,since you have been connected.

   In the description does it show a charge for one month line rental and then on a different line, a charge just for a few days (you will have the dates that you are being charged for to confirm this)?