Delivery Information help!

[Anonymous]

Anyone able to shed some light on this?

[chippie]

Unfortunately that’s just the way the world has become now, you can order something and have it delivered to the top of a mountain in a few hours, people just do not like to wait for things anymore. However, from an O2 perspective I will add that normally I get an e-mail or two or a few text messages keeping me informed but this time round I have had absolutely zero comms from O2 and only know that mine is out for delivery as I checked the carriers site myself. I think that this is part of the issue this time, not to mention that O2 probably could have saved themselves a load of time with regards to all the calls they probably received with regards to pre-orders had they sent out a little more info to those in the queue....

[Anonymous]

I'm new to o2 for the S8+ i ordered and the only way i'll stay with them again is if its free! Tesco Mobile did a much better job with my S6.

Update the this morning, no change , no email about it being dispatched, no texts or anything. GOOD. Just had a thought though, they don't have my current phone number only the new sim they gave me 3 weeks ago when i ordered. Could be possible that there's texts sent to that number but doesnt explain the N/A on the delivery info still

[Anonymous]

@Anonymous As I said previously the phone is not due for release until tomorrow so I doubt any info will be updated until later today. You will have a new o2 log in with the contract. Try looking in your myo2 to see the status of your order. After all it's only a mobile phone & not life or death 

[chippie]

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@Anonymous wrote:

I'm new to o2 for the S8+ i ordered and the only way i'll stay with them again is if its free! Tesco Mobile did a much better job with my S6.

Update the this morning, no change , no email about it being dispatched, no texts or anything. GOOD. Just had a thought though, they don't have my current phone number only the new sim they gave me 3 weeks ago when i ordered. Could be possible that there's texts sent to that number but doesnt explain the N/A on the delivery info still

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😞 If you ordered 3 weeks ago then I cannot see any reason you should not get it roday tbh as they said all ordered before teh 12th will be out today. Best bet is to give them a call with the order number. Explain all and if not out for delivery today then they may sort you out for tomorrow. Best of luck!!!

[chippie]

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@Anonymous wrote:

@Anonymous As I said previously the phone is not due for release until tomorrow so I doubt any info will be updated until later today. You will have a new o2 log in with the contract. Try looking in your myo2 to see the status of your order. After all it's only a mobile phone & not life or death 

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It is released today not tomorrow. 🙂 

[Anonymous]

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@chippie wrote:

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@Anonymous wrote:

I'm new to o2 for the S8+ i ordered and the only way i'll stay with them again is if its free! Tesco Mobile did a much better job with my S6.

Update the this morning, no change , no email about it being dispatched, no texts or anything. GOOD. Just had a thought though, they don't have my current phone number only the new sim they gave me 3 weeks ago when i ordered. Could be possible that there's texts sent to that number but doesnt explain the N/A on the delivery info still

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😞 If you ordered 3 weeks ago then I cannot see any reason you should not get it roday tbh as they said all ordered before teh 12th will be out today. Best bet is to give them a call with the order number. Explain all and if not out for delivery today then they may sort you out for tomorrow. Best of luck!!!

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Just been on live chat to o2, and they're passing the blame on to carphone warehouse but no update on where the phone actually is or when/if i'll be getting it. Slightly frustrating!

[Anonymous]

@chippie Release date Is the 21 which Is tomorrow actually 

[Anonymous]

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@Anonymous wrote:

@chippie Release date Is the 21 which Is tomorrow actually 

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If you lot wanna be padantic over the release date, its the 28th in the uk. But preorders will be with customers 8 days earlier (today) 

[viridis]

Up to.. Key wording there "up to 8 days early"
Get out of jail free card right there.

[viridis · Accepted solution]

Wait, how are o2 passing blame onto carphone warehouse?
Did you order off cpw? If so, it's nothing to do with O2 at all.