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Dead phone

Anonymous
Not applicable

on ‎14-12-2014 10:50

on ‎14-12-2014 10:50

Will not switch on. Fully charged but nothing
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Bambino
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on ‎14-12-2014 10:54

on ‎14-12-2014 10:54

What phone do you have? How long have you had it?

I DO NOT WORK FOR O2



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Anonymous
Not applicable

on ‎14-12-2014 10:57

on ‎14-12-2014 10:57

Hi

If it has a removable battery then do so for a few minutes and replace and try to reboot.
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Anonymous
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on ‎14-12-2014 11:00

on ‎14-12-2014 11:00

Press the on button and hold it pressed in for up to 20 seconds. If the battery has been allowed to drain this sometimes happens.
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Cleoriff
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on ‎14-12-2014 11:02

on ‎14-12-2014 11:02

@Anonymous wrote:
Press the on button and hold it pressed in for up to 20 seconds. If the battery has been allowed to drain this sometimes happens.

Or maybe a faulty switch. Possibly if the phone has been dropped or knocked?

Veritas Numquam Perit

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MI5
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on ‎14-12-2014 12:58

on ‎14-12-2014 12:58

Are you sure it is fully charged?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎14-12-2014 13:11

on ‎14-12-2014 13:11

I was just thinking the same @MI5 .... Are you sure it's not the charger  that is not working and the battery is just drained, so the phone wont come on?

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MI5
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on ‎14-12-2014 13:17

on ‎14-12-2014 13:17

Great minds..... wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-12-2014 13:21

on ‎14-12-2014 13:21

WHAT PHONE IS IT.....just a clue:smileywink:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎14-12-2014 13:29

on ‎14-12-2014 13:29

@jonsie wrote:

WHAT PHONE IS IT.....just a clue:smileywink:

Android wink Happy Dance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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