Data usage despite mobile data being turned off - Sony xperia Z3+

[Anonymous]

I recently returned from a trip to the USA and have a huge bill for O2 travel.

When I rang they told me O2 travel automatically gets put on your account and you use it abroad without being notified. I asked for it to be removed as all I had done whilst away was send one or two texts a day to the UK (a lot less than £4.90). They said this was fine however I had used data whilst away. I told them this was impossible as I only used wifi and disabled mobile data and roaming. O2 said I did use data, despite the data usage on my phone saying otherwise.

Has anyone had a fault with their mobile data like this? Without O2 travel I would have to pay for £££'s of data usage that I apparently used but actually didn't. O2 said I I cannot dispute this further but feel that this was not my issue. I feel like a liar or maybe UI have been misinformed in store about how to turn off data whilst abroad??

[Bambino · Accepted solution]

@Anonymous  You can check your usage through your MyO2 page. You can lodge a complaint if you disagree: http://www.o2.co.uk/how-to-complain. Some have had good results using Resolver, which you can find on the link provided.

[MI5]

Sending just one text will trigger the daily charge.
It's all in the terms for o2 travel.

[MI5]

Travel help guide here
https://community.o2.co.uk/t5/Other-Products-and-Services/Your-guide-on-how-to-use-O2-Travel/ba-p/10...

[xenophone]

I turn on aeroplane mode whilst abroad, and use WiFi. I use whatsapp for calls and texts. I get charged zilch!

[MI5]

Yes, that's the way to guarantee it.

[Anonymous]

Yes I am aware of that. Which is why I rang them because it would have cost me less to not have it. But the issue is that I have apparently used data when my phone says that I haven't

[MI5]

No doubt they will refund you and turn off travel if you ask?

[Anonymous]

As MI5 says above, I'm also sure they will refund your charges if you explain the situation. The only way to not get charged is flight mode.