cancel
Showing results for 
Search instead for 
Did you mean: 

Data drained in 9 minutes??

Anonymous
Not applicable
I received a text stating that I had used 80% of my data allowance which is fine but then 9 minutes later I received ANOTHER text advising that I had used all my data for the month without even using my phone in that period with the exceptiin of reading the warning text (there was also nothing downloading in the background).

Anyone have an explanation for this? I would add more data but I dont want all my data to be ran dry within minutes...
Message 1 of 20
5,446 Views
19 REPLIES 19

Cleoriff
Level 94: Supreme
  • 127449 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

Hi @Anonymous 

What phone are you using? What tariff are you on currently?

Veritas Numquam Perit

Girl in a jacket
Message 2 of 20
4,704 Views

MI5
Level 94: Supreme
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Part of the problem is that it's not unusual for both of those texts to arrive together and it's quite feasible that you could have actually used all your data when the 80% warning arrived.
Having said that, there are many reports of people using data quickly and unexpectedly and really only CS can advise on when it was used http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 20
4,695 Views

Anonymous
Not applicable
Possibly apps were updating in the background & maybe if you have an iPhone background refresh turned on
Message 4 of 20
4,684 Views

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

The problem is that data can take 24 hours to update so as said, by the time the first texts arrived you were still using data not updated yet.

Message 5 of 20
4,595 Views

Anonymous
Not applicable
O2 state in myo2 that data updates every 30 minutes. If this is the case why should there be such a delay that the OP refers to
Message 6 of 20
4,578 Views

Cleoriff
  • 127449 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Anonymous wrote:
O2 state in myo2 that data updates every 30 minutes. If this is the case why should there be such a delay that the OP refers to

The reality is nothing to do with what O2 say though...We have found that out with numerous people posting on here

Veritas Numquam Perit

Girl in a jacket
Message 7 of 20
4,559 Views

Anonymous
Not applicable
Not exactly on the dot every 30 minutes to be precise but they give it a rough estimate
Message 8 of 20
4,498 Views

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Anonymous
Not applicable
That's what I thought @jonsie
Message 10 of 20
4,468 Views