cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot Unlock My Phone

qreilly00
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi.

 

I am having trouble unlocking my Sony Xperia E5 from the o2 network. I transferred my o2 number to Giff Gaff and have stopped using that service causing my number to be deactivated. I no longer have the sim cards or account details for both services and do not know what to do next.

 

Any help would be appreciated. Thanks,

Quinn.

Message 1 of 8
776 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

Not a general issue @qreilly00 

Keep trying would be my advice. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 8 of 8
646 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@qreilly00 

A giffgaff SIM will work without unlocking, but how to, all methods here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
774 Views

qreilly00
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi. Thanks for the reply. Unfortunately I am not trying to use Giff Gaff and only have a BT sim card.

Message 3 of 8
771 Views

MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@qreilly00 

Try your original account details in the form linked to above.

If that doesn't work, you'll need a PAYG sim or a friend on O2 currently to use the phone with their SIM for a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
757 Views

qreilly00
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I tried to reset my login details but the link simply sent me to a page that said they will not recover my account.

Message 5 of 8
755 Views

MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@qreilly00 

Try the manual form https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form 

or call O2 Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
683 Views

qreilly00
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks. I don't suppose you know if there have been problems with this number and people getting disconnected randomly? I have had this problem.

Message 7 of 8
652 Views

MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

Not a general issue @qreilly00 

Keep trying would be my advice. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
647 Views