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Can't connect to WiFi if there is a welcome or login page.

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Anonymous
Not applicable

on ‎19-02-2014 15:20

on ‎19-02-2014 15:20

Hi, hopefully someone can help me with this.

 

I have no trouble connecting to regular WiFi on my SG S4, but since I got it a few weeks ago I can't connect to O2 WiFi, The Cloud or anything like that.

 

The WiFi signals show as normal in the list and seem to make the initial connection, but then my browser isn't able to display the welcome or login page, or anything else.

 

Any ideas?

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MI5
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on ‎31-08-2014 21:20

on ‎31-08-2014 21:20

Try this newer piece of advice which works for some people http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conne...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎01-09-2014 18:15

on ‎01-09-2014 18:15

Just to update, I've tried to remove my previous phone from my O2 Wifi record using both my handset AND my PC and I just get an error message.  I guess this will probably be the issue if only the website worked for me!

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MI5
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on ‎01-09-2014 18:18

on ‎01-09-2014 18:18

May be best for you to call CS and see if they can help you any further ?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎01-09-2014 19:00

on ‎01-09-2014 19:00

Just tried ringing, got thru all the menu and then got cut off after 2 rings.  Nice.

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MI5
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on ‎01-09-2014 19:28

on ‎01-09-2014 19:28

If you are ringing from your O2 phone choose option 2 then 0 and you should get through pretty quickly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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