- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-03-2018 19:33
Hello
Can anyone help me get my new phone working?
I bought a new Samsung J3 sim only phone in an o2 shop this morning.
The sales person said it was all set up and it would be 'emergency calls only' for an hour or so then would be good to go.
But, I still can't get it to do anything - can't make or receive calls or texts.
I've tried ringing my mobile from my landline and it just goes to voicemail.
Tried online chat with an o2 guru twice and been cut off twice.
Thanks
Caroline
Solved! Go to Solution.
Accepted Solutions
- 128674 Posts
- 836 Topics
- 7600 Solutions
29-03-2018 19:38 - edited 29-03-2018 19:40
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
29-03-2018 19:38 - edited 29-03-2018 19:40
Hi @notlyne Have you activated your sim here
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
If that doesn't work you need to contact O2 by borrowing a phone or using a landline here https://www.o2.co.uk/contactus
or take it back to the shop and let them help.
Edited to add. Try turning the phone off and back on again....
Veritas Numquam Perit
- 128674 Posts
- 836 Topics
- 7600 Solutions
29-03-2018 19:38 - edited 29-03-2018 19:40
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
29-03-2018 19:38 - edited 29-03-2018 19:40
Hi @notlyne Have you activated your sim here
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
If that doesn't work you need to contact O2 by borrowing a phone or using a landline here https://www.o2.co.uk/contactus
or take it back to the shop and let them help.
Edited to add. Try turning the phone off and back on again....
Veritas Numquam Perit
- 152285 Posts
- 651 Topics
- 29054 Solutions
on 29-03-2018 19:42
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-03-2018 19:42
I assume you are using the sim that came with the phone?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 3 Posts
- 1 Topics
- 0 Solutions
on 29-03-2018 19:46
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-03-2018 19:46
Thank you Cleoriff! Turning it off and on again worked - why didn't I think of that !
- 3 Posts
- 1 Topics
- 0 Solutions
on 29-03-2018 19:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-03-2018 19:49
Thanks for replying MI5 - Cleoriff's suggestion of turning it off and on again seems to have sorted it!
- 152285 Posts
- 651 Topics
- 29054 Solutions
on 29-03-2018 19:53
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-03-2018 19:53
Good news @notlyne
Glad you're sorted
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 128674 Posts
- 836 Topics
- 7600 Solutions
on 29-03-2018 20:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-03-2018 20:11
![](/skins/images/AFA7B21BF1551CA14491954935430E51/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/AFA7B21BF1551CA14491954935430E51/responsive_peak/images/icon_anonymous_message.png)