Bank Calls

[Fergie]

I can't to seem verification calls from Lloyds Bank, its an automated call, which I should receive to enter a code.  My phone doesn't ring and then I receive a voicemail, which isn't helpful as I can phone back to enter the code.

Can anyone explain why this is happening and how I can get it fixed please.

[Cleoriff]

@Fergie 

I'll ask our account advisors to help here @O2Lisa @O2Ellie  are you able to assist here please?

[O2Ellie]

Thanks for the tag @Cleoriff 

@Fergie I will send you a private message and we can look in to this for you

[Cleoriff]

Thanks @O2Ellie 

[Lemon]

Hello @O2Ellie

I have EXACTLY the same problem relating to Lloyds bank. Can you please look into it for me too?

I have been trying to get this code from Lloyds so many times I even thought about switching to some other operator. 😞

I have Pay As You Go Service and I am currently abroad.

thanks,

[Lemon]

The message displaying by Lloyds is:

"We tried to call you on number ending 645 but could not get through.
This might be because it's engaged or disconnected"

[Izalad]

I have the same situation. Can I please get your help too?

[IndieDani]

I have the same problem, could you please help me, too?

[JPUKotwo]

Hi Ellie, I also have this problem can you direct me as well. I’ve tried the chat on the app and they haven’t helped. 

[pgn]

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@JPUKotwo wrote:

Hi Ellie, I also have this problem can you direct me as well. I’ve tried the chat on the app and they haven’t helped. 

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I'll tag Forum O2 Advisor @Anonymous to this, @JPUKotwo - look out for a private message from him shortly. Good luck!