Solved: 4g not working when i have 18gb of data left - Page 2

Anonymous · ‎17-09-2015

I recently changed my tarrif to increase my data to 20gb 3 days ago. All was fine until i get a text saying ive used all my data, being on an s5 i can check my data usage.

Showing under 5gb, spoke to an advisor on the phone and chat who said its an it related issue??

Anyone else had similar issues to this and had them resolved?

jonsie · ‎19-09-2015

Try putting your sim in your wife's phone. If it works it's down to the settings on your phone. Compare again with your wife's settings.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-09-2015

Already tried that, still nothing. The data just stopped working randomly when i was on youube. No settings have been changed

MI5 · ‎19-09-2015

So I assume your MyO2 says you have used all your data?
What date is your bill due?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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4g not working when i have 18gb of data left

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