Fraud

[Samantha1]

Hello, my ex has fraudulently taken a phone out in my name and now I have debt recovery on my back as he hasn't paid the bill !! I've rung and spoke to someone at 02 and they've told me I need to fill out a fraudulent form however I am unable to find this ?? Please help.

[MI5]

@Samantha1 

Customer service need to put you through to fraud or provide you the link to file yourself Guide: Coronavirus Community Help and Support 

[jonsie]

There is no such form

Please call again and speak to fraud directly

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Bambino]

@Samantha1 See if this link is of any use to you: https://www.o2.co.uk/help/safety-and-security/fraud-advice

Edit: Apart from reporting it to O2, you should definitely report it here: https://www.actionfraud.police.uk/