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Level 1: Joiner
  • 1 Posts
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I was recently a victim of fraud and I have still have a very large outstanding balance on my account which I do not believe I am liable to pay. I have recently received a text saying that my services will be reduced until which time I make a payment. I have attempted to get through to UK customer services and have been on hold for 45 mins currently and getting increasingly frustrated about this situation.


Please assist.


Thank you





[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Message 1 of 3

Level 75: Digital Don
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Level 94: Supreme
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Oh look, the third one tonight @Dave-O2 

Completely unfit for purpose...........


If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
There are also these links to look at:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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