About Shaz4

Shaz4 · 22-07-2020

Why can’t I pay my device payments online on the app or over the phone on the automated system, I have no problem with the air time, it says there’s an issue with my bank which there isn’t, I have 7 accounts with 02 & don’t particularly want to leave...

Shaz4 · 30-07-2020

Hi it’s an issue with the app & automated service as it’s saying there’s an issue with my bank which there isn’t as I managed to pay 5 out of 7 items on my 02 account with no problems, it took me nearly a week to pay 2 device plans as every time I ra...

Shaz4 · 22-07-2020

I prefer the payment method I have used since I joined 02 & don’t usually have problems, when I had issues a while ago it was sorted out eventually, I don’t like paying by direct debit as I prefer control over my payments & as I said I’ve not had any...

Shaz4 · 22-07-2020

All I keep getting told when I eventually get thru is that they can’t take a payment as they’re working from home so how the heck am I supposed to pay & not risk getting cut off as they are now overdue, frustration is an understatement

Shaz4 · 22-07-2020

I have had issues in the past with this but it seemed to resolve itself & since I’ve been with 02 (years) I’ve always paid on the app or over the phone as I don’t like direct debits & I’ve never been told it has to be paid by like that

Shaz4 · 22-07-2020

I have tried to contact 02 but they don’t get back to me, it lets me pay some of my bills (I have 7 lines) but the last 2 device plans will just not go thru either on the app or over the phone, I’m getting more & more annoyed with it as they will dis...

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