iPhone 5 is coming to O2...

[Abs]

15/9, 16:00 - A blog with Q&As just went up: 

16/9, 15:10 - A few detals have been added to the page

17/9, 10:30 - Added a few more Q&As 

17/9, 16:15 - Added some more questions & their answers 

Q: Where’s the best place to find the latest info about the iPhone 5 on O2?

A: Check out http://j.mp/iPhone5O2 for all the latest information.

Q: How much does iPhone 5 cost?

A: You can have a look at our tariffs and prices for iPhone 5 at http://j.mp/iPhone5O2

Q: Will you be taking pre-orders for the iPhone 5?

A: Yes, you can pre-order iPhone 5 on O2 but stock is limited, so be quick.

Q: When will my iPhone 5 pre-order be delivered?

A: If we get your pre-order before 4pm the day before launch, we’ll get it to you on launch day. The only exception to this will be those customers with an address in the Highlands and Islands.

Q: Which tariffs will the iPhone 5 be available on if I grab one from a store?

A: The iPhone 5 will be available on our On & On 24-months tariff as well as the £63 per month tariff over 24 months.

Q: Is it available on 12 or 18 month tariffs?

A: the iPhone 5 is only available on 24 month tariffs.

Q: I’m at the end of my 12 month Simplicity contract.  Can I upgrade to iPhone 5 online?

A: Yes,  if you are at the end of your contract, you can upgrade to iPhone 5 with online pre-order or on launch day as long as we have the phone in stock.

Q: I’m on 12 month Simplicity but still in contract.  Can I upgrade early and get iPhone 5?

A: If you signed up to the special offer £20 a month On & On Simplicity, you’ll need to wait until after 6 months. All other Simplicity customers still in contract will need to go to an O2 retail shop on launch day, Friday 21 September. You will not be able to upgrade online.

Q: I’m on 30 day Simplicity.  Can I upgrade to iPhone 5 online?

A: If you’ve been with us for 6 months or longer, yes, you can upgrade with online pre-order as long as we have the phone in stock. Head over to o2.co.uk/upgrade

Q: What if I’ve been with O2 for less than 6 months on a Simplicity tariff?  Can I get iPhone 5?

A: It depends on the result of your last credit check. If you don’t see the option to pre-order via o2.co.uk/upgrade give us a call.

Q: Why are your Retail store iPhone 5 prices different to your Online/Telesales prices?

A: When you buy iPhone from O2’s website or through our call centres you will be buying it from Carphone Warehouse (O2 will be acting as an agent for Carphone Warehouse).  Carphone Warehouse set their own price for the iPhones we sell on their behalf, so prices may be different when compared to O2 Retail stores.

Q: Is the iPhone 5 available on Pay & Go?

A: Yes – you’ll be able to buy iPhone 5 from O2 on launch day.

Q: Is there a Fast Track Upgrade option available for existing customers?

A: Existing customers can pay to end their contract early, however the cost will vary depending on your contract. Call us to discuss this further.

Q: How do I find out if I’m eligible for an upgrade?

A: Pay Monthly customers can upgrade early depending on their tariff. Find out your upgrade date by texting UPGRADE to 21602. Or check on MyO2 or the My O2 app on your smartphone.

Q: How do I get a nano sim?

A: One will come with the iPhone when you get it from O2 – if you’re buying from elsewhere you’ll be able to get one from us from Monday afternoon (17th September).

Q: What if I get an iPhone 5 from somewhere else? How do I get a nano sim?

A: You’ll need to pick a nano sim up from one of our stores from Monday afternoon (17th September).Remember – you won’t need to do this if you’re getting your iPhone 5 from O2 – we’ll supply a nano sim with it automatically.

Q: Can I buy iPhone 5 on O2, unlock it and use it on another network?

A: We won’t unlock iPhone 5 at this time. This is to make sure that genuine O2 customers get iPhone 5 on O2.

Q: Can I get cash for my old phone?

A: Yes, with O2 Recycle, your old phone could be worth up to £260. And do your bit for people and planet with Think Big. Get a quote today and post your old phone once you get your new iPhone. The quote’s valid for up to 14 days.  Find out how much yours is worth at http://www.o2recycle.co.uk

 You can find all stores here: http://o2.asymmetry.co.uk/

12/09/12 - Like the look of the new iPhone 5?

So do we – that’s why it’s coming to O2. More details to come over the next few days - keep checking back here for more...

13/09/12 - If you want to keep up to date with all the iPhone 5 news? Register for updates at http://j.mp/O2iPhone5

14/09/12 (10:30) - Pre-orders will be live from later today! (including info around tariffs & prices)

14/09/12 (11:50) - Looking to buy iPhone 5? See what our in-store prices will be when it goes on sale at http://j.mp/OulVwJ

14/09/12 (19:15) - Want some great news? Existing O2 customers can now pre-order the iPhone 5. Visit http://www.o2.co.uk/upgrades to get yours!

[Anonymous]

Makes no sense. What about the preorder o2 refer to on their website??

[Anonymous]

Just registered with EE / Vodafone /Orange ...

With this level of no-information/preparedness, there can be no loyalty!

[Anonymous]

Many of us must be locked into a contract on a 3G/4/4s, but we want to buy an unlocked 5 from Apple asap. O2 have a 'order your nano-sim' page up..BUT it doesn't answer these important questions..

1) How long will the nano-sim take to arrive / when will they send it?

2) Will they switch us over for free, even though we're not buying the new handset from them?

3) Can we choose when the contract is switched to the nano-sim? E.g. If the new phone arrives first we could be left for ages without a nano-sim for it. OR even worse - if O2 send the nano-sim quickly AND switch the contract to it immediately (before the new handset has arrived from Apple) - then our old handset is useless...

4) Can long-standing customers get personal delivery of the nano-sim from a bevy of O2 beauties (or Sean bean if you're female or that way inclined)?

[Anonymous]

went into an O2 store this morning and they have no info. Just say come back on 21st when phone is on sale. Makes no sense as last time around when the 4 was introduced, a lot of microsims were made available beforehand so that you could have it prepared before the new phone had arrived allowing a straight swap.

Aas far as swapping is concerned it looks like they will do the same as last time and you can input the sim ID number on their website and it swaps almost immediately to new sim

[Anonymous]

Hi All.

First post, but I have had every iphone since the 3gs and this same argument happens every year!

I will make a prediction:

• You will be able to buy yourself out of your contract
• You will be able to recycle in store
• The price O2 will give you will be roughly equivalent to the cost to buy out
• There will be no pre orders at O2
• You will have to get in the queue at 5am (again)

If you look at the bottom (last) tariff on this page:

http://www.o2.co.uk/iphone/iphone-5

.....there is a tariff available for an upgrade 6 months early. 

I'm fairly confident in my prediction because it has been the same every year that I have upgraded (3 times now).

See you outside the store in Bridgend next week....

[Anonymous]

I am planning to buy an iPhone 5 outright from Apple and stay on my existing cheap monthly contract with O2.

So I need a nano sim but I won't be buying a handset from O2. Called up just now. Conversation went like this:

Me: "Hello, I'd like to order a nano-SIM for the new iPhone 5 please."

O2 staff: "You'll get one when you buy the phone"

Me: "Ah, sorry, I forgot to say that I'll be buying the handset elsewhere, but want to stay on O2 on my existing price plan"

O2 staff: "Oh... Err, that's very rare, I've worked here for years and heard of that only, ooh, three times, maybe."

Me: "I see, well is it possible for me to register for a nano-sim?"

O2 staff: "No, they're not available yet, we haven't got any."

Me: "Is there any way for me to register in advance for when they are available?"

O2 staff: "Well the phone hasn't been released yet so there might be something nearer the time"

Me: "Well, true, it's not released yet but it's going to be released in one week, and most companies these days like to quote five working days for shipping, so you can see why I'm keep to pre-order a nano-sim."

O2 staff: "Like I say, try again nearer the time."

Me: "Try again where? On the website?"

O2 staff: "Oh no, because this is such a niche thing with someone buying an iPhone outright that they wouldn't put it on the website, no."

Me: "So shall I keep calling up every day and pestering you guys?"

O2 staff: "Oh no, don't be calling pestering us, no. Maybe try the stores."

Me: "So I won't be able to order a nano-sim for delivery, I'll have to go to the stores?"

O2 staff: "Yes."

Etc etc, you get the idea.

[Anonymous]

Pretty sure the apple stores will be handing out nano sims for all operators willy nilly also. It's where I usually pick up my sims from.

[Anonymous]

Thanks for posting that Jamey, It's evident O2 have absolutely no idea when it comes to customer service. That particular representative clearly hasn't got a clue!

[Anonymous]

If you're buying from the online Apple store and want to make sure that you have a nanoSIM on the day, then I'd advise paying the tenner for the pay as you go SIM.

You could always try eBay as well.

[Anonymous]

Can a PAYG Sim be used on a Pay Monthly contract though?

I'm on a simplicity one-month rolling tariff