TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[adamtemp64]

https://www.resolver.co.uk/companies/o2-complaints Just use the resolver service https://www.o2.co.uk/how-to-complain it is mentioned there as well resolver seams to be the best way to go etc 

[Cleoriff]

Hi @Anonymous The email address for the complaints review service is in the Complaint link https://www.o2.co.uk/how-to-complain  though you wont be able to post email addresses of individuals in that dept. The general email address is here ..

complaintreviewservice@o2.com

Edited to take thread title back to original

[Anonymous]

Yes I know.

I've resent the original email demanding a response and I have also sent another complaint complaining about the fact that they aren't responding to my email.

It really is an awful service.

I wouldn't pay them in bottle tops!

[jonsie]

I would imagine they are inundated with complaints right at this moment. 

[Anonymous]

Yes I expect they are.

So they damned well should be - this is of their own making.

I still expect timely responses, it's not my problem they have cocked everything up for their customers.

[jonsie]

I totally agree. Not only do they 💩 on many thousands of customers but they can't even keep their promises on timescales to answer complaints let alone all the failed promises of callbacks. I also think that their standard 5-7 working days for any issue is quite ridiculous. 

[Anonymous]

Currently in USA and only just found out the Tu Go App closed to UK users.

However the App is still working here (18 December 2017) but has now a Movistar Logo and only allows calls to a limited number of South American Countries. 

[MI5]

That one is closing too soon, we believe.

[jonsie]

Make the most of it while you can. I think the timing of all this stinks just before Christmas and New Year

[Anonymous]

Two of us now sitting in the house in a no-coverage area phoning and texting away quite happily. Latest score is Three inTouch 2 - O2 TuGo 0.

I've done a bit of digging and e-mailed to the Chairman of Telefonica, the Spanish group that owns O2. I've asked if he is aware what reputational damage has been done to O2 and also if he has checked the number of customers who have terminated their contracts with O2 since the cessation of TuGo was announced because of the ham-fisted way that the cessation has been handled. This should interest him as it is reducing the value of a brand he is trying to sell on. I'll post here if I get a response.