TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

They have a dicky clock as it's already reached zero for some. 

[Anonymous]

So farewell Tu Go.
Gone but not forgotten.
We certainly won't forget come contract renewal time.....

[Cleoriff]

---

@Anonymous wrote:
So farewell Tu Go.
Gone but not forgotten.
We certainly won't forget come contract renewal time.....

---

Mine was still working at 1.36am and 7am this morning ....

[Anonymous]

pretty much as i guessed!!!  o2 fobbing us off again , same old- and as for a boost box well they wont entertain the idea of even subsididing one so until i can get out of my contract im stuck- highly dissapointed customer here and wont be renewing my contract! thanks for your replies

[Cleoriff]

---

@Anonymous wrote:

pretty much as i guessed!!!  o2 fobbing us off again , same old- and as for a boost box well they wont entertain the idea of even subsididing one so until i can get out of my contract im stuck- highly dissapointed customer here and wont be renewing my contract! thanks for your replies

---

@AnonymousPlenty of people have been offered boost boxes if they complain. https://www.o2.co.uk/how-to-complain  You should use Resolver in the link given..

[Anonymous]

thank you - determined complaining about to start...  Will keep this post informed of any success.  A agree with others though - if O2 don't solve this quickly then I will ahve no alternative but to leave O2... #therearebetterthingstodowithmyday

[gmarkj]

Was working at 8:20ish this morning...

[Anonymous]

I went to a Vodafone shop and I have received different information about their Wi-Fi Calling service.

First, they told me that it doesn't support roaming even though the T&C's mentions roaming as part of the scope of the service and second, they told me that they might charge you £4.99 a day to use the service abroad (WHAT?!?!).

I will try again because, so far, I have received different information from them.

On a related note, O2 is launching a new service called "International caller bolt on (trial)". This is to replace other Bolt on services for international calls while abroad but it's not a replacement for Tu Go.

Please share information about alternatives to Tu Go

Thanks!.

[Cleoriff]

@AnonymousWe have also had conflicting advice about Vodafone and wifi calling working abroad. Their website (which I checked only two days ago) clearly states it DOES work abroad...but some customers on the Voda forum were complaining it did not. I think its best to presume it doesn't...(or won't when they pull the plug on it)

Also re the O2 trial https://www.o2.co.uk/intertrial. A few have posted here that they have been charged full international rates for calls. This is a glitch It has been reported and is being corrected. Those charged wrongly are being refunded...

[Anonymous]

Did a bit more research yesterday.

I went into the O2 shop in Bangor, N.Wales and spoke to two members of staff.  They were both of the opinion that O2 were wrong to do this to their customers and that the reaction was that they expected to lose loads of customers because of this issue.

WHY AREN'T O2 LISTENING? 

WHAT THE HELL IS THE MATTER WITH YOU?

ARE YOU STUPID OR SOMETHING?

The reasons are fairly obvious, because after making a call to Customer Services on 0344 809 0202 (free by the way off a landline), all I could really get was that it was a marketing decision.

So its all about selling new phones.  Never mind if the phone you have is less than two years old and working admirably, your are going to be held to ransom to buy another one, whether you like it or not.

Sales staff - I f**cking hate them!  They drive companies and also drive them into the ground.

It didn't matter what I said about being a pensioner.  It didn't matter about me telling them that I had recently had heart surgery.  It didn't matter about me repeating myself for the umpteenth time that the network signal in my home vicinity is appalling to non-existent.  It didn't matter that I told them I had to be able to make and receive calls 24 hours a day without having to move my location to gain signal strength.

O2 COULDN'T GIVE A FLYING F**K AND THAT IS ABOUT THE TOP AND TAIL OF IT!