TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

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@pgn wrote:

Like this, @Cleoriff? 

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I'm not sure you've quite got the hang of this 

[Cleoriff]

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@jonsie wrote:

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@pgn wrote:

Like this, @Cleoriff? 

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I'm not sure you've quite got the hang of this 

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Ah but they are cupcakes. I love cupcakes

[jonsie]

I dislike chocolate in any form now, I think between all the hospitals they have removed my taste buds. Everything seems so synthetic and tasteless now. I'm even drinking that stuff for washing now. I think it's called water.... 

[pgn]

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@jonsie wrote:

 I'm even drinking that stuff for washing now. I think it's called water.... 

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@Anonymous and tide wait for no man, @jonsie 

[SJAR]

In October 2017 O2 said they were going to add new devices to their list of mobiles that will be able to use WiFi calling. This has not happened and I still cannot use WiFi on my iPhone 5s to call outside of Europe or in areas with a poor signal in the UK (and there are plenty of them where we live). This is a huge disappointment and O2 has never given us a clear statement on why TUGO was cancelled and why they have not kept their promise to add new devices to the list.

[MI5]

You’ll need to ask o2 if you want an official answer
http://www.o2.co.uk/contactus

[Anonymous]

As the 5s is an older device in their eyes they may not add that handset to the list. 

[jonsie]

They could make it available to everyone with an app.....Oh wait.....I forgot 😳

[Anonymous]

I am more than happy with Three in Touch.

Not as informative as TuGo was and only accessible off my phone, whereas I could use TuGo from my Samsung tablet too.

But it works and 3 have got me out of the ****, whereas O2 dumped me in it.

[Anonymous]

Just realised that as an 02 customer fow a few years, because I bought my last phone and new contract through Car Phone Warehouse, some features dont work on my Phone, especially since the demise of TU Go, my Samsung phone does not support WIFI Calling and neither Call fowarding.. and as my workplace has hardly any signal.. i cannot receive calls .. So BEWare, although am an  02 customer don't get all the 02 facilities.