TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[Anonymous]

3intouch does not work abroad nor over cellular data

[Anonymous]

Just to add my voice to those who think that TU Go closing is a bad idea.  It seems to be a cynical move to make people upgrade.  I rely on it at home/work.  

Don't think I'll be staying even when I do upgrade if that is what O2 think of their customers.

[Anonymous]

So we had the message about tu finishing so I switched to WiFi calling which I was assured by guru that I could text also. This is clearly not the case. I cannot text at all. I rely on WiFi at home due to poor signal. Which is the quickest way to exit this contract? I renewed in June. This contract is not delivering what I signed up for 😡

[Cleoriff]

Hi @Anonymous This is how to cancel your contract https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

However it's worth giving customer services a call. A couple of people have done this and been allowed to exit without penalty... https://www.o2.co.uk/contactus

[jonsie]

Some have had success in cancelling without penalty by complaining to customer service and speaking to a manager. It maybe that you can cancel and return the phone. 

[MI5]

Keep in mind that if they allow you to cancel,you will have to return the phone and will lose completely any payment you've made.
If on refresh, you can pay off your device plan so you own the phone to do with as you wish and still cancel the airtime for free.

[Anonymous]

Query if 3intouch will work overseas if using a VPN with UK set as location and location services on phone switched off?

[Anonymous]

Claire - I agree, the HMRC codes don’t always come through on TU; generally 75% I guess. They won’t be coming through at all after November 30th. 

---

@Anonymous wrote:
That's strange whenever Ive used hmrc the security codes have never come through to me on tu go anyway, Ive always had to balance my phone on a window to get signal to receive the security code or it just doesn't arrive in time to use it.

---

[Cleoriff]

---

@Anonymous wrote:
Query if 3intouch will work overseas if using a VPN with UK set as location and location services on phone switched off?

---

@MI5is currently abroad using this app. If there is a workaround, I'm sure he will find it @Anonymous

[Anonymous]

@Anonymous what is the timeline backup option please, the link is not working for me, thanks