TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

Thread is a mess.
Community is a mess.
O2 is a mess.
Objectives achieved.

[MI5]

There's always a chance of a workaround though.

[Cleoriff]

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@MI5 wrote:
Thread is a mess.
Community is a mess.
O2 is a mess.
Objectives achieved.

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It's all the merging. No consistency at all. I think they hope people will give up reading the comments!!

[MI5]

I will when I've moved networks

[Cleoriff]

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@MI5 wrote:
There's always a chance of a workaround though.

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Just spend the week finding one

[MI5]

It doesn't like my WiFi connection for some reason.
[Removed]

[JuRadio]

Evenin all. Well the comments keep on coming in, and most ( not all )  agree that this is a mistake by O2. That said, there's only several hundred responses on here, which taking into account O2 customer numbers would probably not even register as such a low amount of disgruntled cusomers.  Think it needs "escalating" ( that's customer service speak ain't it ) into the media, Martin Lewis, and would an online petition help to get the hierarchy to think again before it's too late.  Anyone fancy the challenge??

[jonsie]

I tried to count how many posts.... Gave up
There's still 3 or 4 threads but all mixed up with wifi calling and boost boxes. Busiest Saturday ever?

[Sniffydog]

I too have just renewed an airtime contract with O2, and one of my friends has jus purchased a new phone.

We both use the phone where the O2 signal is poor or non existent (it fluctuates by the minute here in Gloucestershire between the A419 and Maiseyy Hampton. TuGo was a strong reason for the contract renewal.

The new phone should be supported but I feel cheated, and the current intention is to move to another service provider unless my existing phone (a Sony two years old) becomes a supported device.

[MI5]

Not much hope unfortunately.