Samsung S10 range - Available now on O2

[Chris_K]

On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10  and Galaxy S10 Plus - are all available to purchase now on O2.

What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.

What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.

Here are some of the important bits though 

More info

Display

Galaxy S10e	Galaxy S10	Galaxy S10+
5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080)	6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)	6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)
438 ppi	550 ppi	522 ppi
HDR10+ certified

Battery

Galaxy S10e	Galaxy S10	Galaxy S10+
3100mAh	3400mAh	4100mAh

Front Camera

Rear Camera

Got some questions? Check out our Q&A below

More info

Main Questions

Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.

Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. We have no current plans to stock this variant but we'll let everyone know if or when that changes

Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.

Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.

Discount / Cost / Pricing Info

Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering

Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.

Upgrade Info

Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Pre-order / Availability / Order Info

Q. I pre-ordered at *date/time*, when will I get my new S10?

A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order

Device & Other Questions

Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.

Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.

Check out the original Unpacked Megathread below.

More info

As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.

Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.

As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.

[Glory1]

---

@Denis wrote:

So, since I pre-ordered but my phone is not here yet, will I still be able to claim the galaxy buds? Those were pretty much the only reason I pre-ordered.

---

The offer of the ear buds was open till mid-April I believe, so you should still be okay @Denis.

[CosminO]

Where is my s10+ 128 white, guys and girls from o2?
1. You have no tracking or clues of the fact that I made a pre-order when I look into my o2 account.
2. Live chat is useless, was just able to tell me two times that "it appears it is a pre-order", so at least I know it was registered, great news!
3. You were happy to take part of my money upfront and do a credit check or whatever damages my credit score and then keep quiet and leave me wondering, but also happy now that the phone is unlocked and that I only made a 9 month device and air time plan/contract for it.

Really first time I have to deal with the way things work here (in the uk), so a lesson well learnt.

Thank you, O2!

Ps: please tell me when I will receive the phone, I've already scratched my case and also my mother will want my pixel 2 ASAP, you should know older people don't have that much patience for incompetence or excuses, you're making me look bad, ntz, ntz, ntz

[MI5]

@CosminO stock will be available by the end of this week according to a previous post by @Chris_K 

[mieinhull1969]

After the post by @Chris_K yesterday, I think it was, time flies on here waiting for your phone, telling the wonderful loyal customers of O2 that the phones are once again in stock to order, yes again.

I was wondering last night, how many customers that pre-ordered back in February have actually cancelled their pre-order and re-ordered because of the post by Chris_K, wow this is getting complicated, does this mean if they have cancelled and re-ordered, will they have to wait another 3 weeks to get their phones or will the customers who pre-ordered the S10 plus and now cancelled and re-ordered will get their phones before us customers who originally pre-ordered and stuck with the order.

My heads spinning now.

Keep up the good work O2.

[CosminO]

I wasn't expecting an answer (didn't actually get one, either @MI5). I'm just venting.
Plus, I'm probably not using this forum account again after I get the phone, so why not add one extra statistic to some unsatisfied customers metric I hope O2 builds from their community page.

Bad O2, doggy, afuera, senor Griffin is mad.

[mieinhull1969]

Welcome to the guessing world of O2 @CosminO

[Billy95]

For once I have some good news. This morning I got a text about a soendcap so I thought I’d log in to my o2 to see if my order has appeared. After having to reset my o2 account password because Apparently my auto fill started to get the password I’ve used for the past 4 years wrong I got into my account and saw my Samsung S10+ is on my account. With a tracking number.

It’s out for delivery today according to DHL’s website.

@mieinhull1969 the playing worked for me maybe you should pray harder?

[Billy95]

But i still haven’t received this mysterious progress update on my delivery via text or email :’)

[mieinhull1969]

Same here Billy lad, I was woken at 3.05am by this mysterious text and now my order status is now saying, completed. It will be delivered by UK Mail and I have also been given a tracking number. Thanks for letting us know Billy. You see if you do keep complaing, thins get sorted.

[Billy95]

Well yesterday they gave me 50% off my first bill so...