O2 Webmail is closing - More info inside

[Chris_K]

If you use an @o2.co.uk email address you were given previously as part of a broadband or mobile phone package, we’re sorry to tell you that this service is soon coming to an end.

Why?
While some people used these free email accounts, the vast majority didn't, and instead have been using popular other email services like Gmail or Outlook (Hotmail) instead. From 7th June 2016, all o2.co.uk email accounts will be closed and you’ll be unable to send or receive emails using your o2.co.uk account from this date.

What about all my emails, attachments and contacts?
We can show you how to transfer your contacts, email addresses and attachments to Gmail and Outlook. Just make sure you move them before your o2.co.uk email account closes on 7th June. Unfortunately, we can’t transfer them to Yahoo! Mail, so you’ll need to set up either a Gmail or Outlook account to move them.

Likewise, if you use your O2 email address as your log-in for any online services, like banking or shopping, you'll need to update those too. Some customers manage their O2 account from their o2.co.uk email address. If you do too, take a look at www.o2.co.uk/myo2 where you can see your balance, check your bill and get the low down on your account any time you like with My O2.

We’ll be in touch again before June 7th, just to remind you of what’s happening. Until then, we hope this won’t cause too much trouble.

Got any questions or concerns?
Please let us know below – we always welcome and appreciate feedback. If you need more help transferring your emails and contacts, feel free to speak to an O2 Guru - Just check out Live Chat here, or pop into one of our shops.

Remember you can find more info on everything mentioned above here on our website

[Cleoriff]

Then follow @MI5's advice and contact @Toby Head of Community. He may be able to help if you send him a PM..

[Anonymous]

Just stopped getting emails myself now. Tried to find out what was happening and came across this forum. Had absolutely no warning emails about this happening. As far as I knew it was all continuing as normal with the sky takeover. Now I'm stuck trying to sort this mess out. Thanks o2!!!!!!

[MI5]

Contact @Toby for more help please.

[jonsie]

@Toby may be able to help. I suspect notification may well have gone in to your spam folder....

[Cleoriff]

Quite disturbing the amount of people claiming they hadn't heard anything from O2....

[jonsie]

With millions of customers then I think it inevitable that some aren't notified.

[MI5]

Yes for sure.

[Beenherebefore]

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@Cleoriff wrote:

Quite disturbing the amount of people claiming they hadn't heard anything from O2....

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Doesn't surprise me with their comms record and their systems change/implementation record.

[Beenherebefore]

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@jonsie wrote:

With millions of customers then I think it inevitable that some aren't notified.

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That's no excuse really.....and I doubt that there were millions still live on their webmail.

[Anonymous]

I used my o2 email address regularly. I have NOT been notified that it would be closed and I am really miffed with o2. I wonder if notification was sent to the main email address only, as I have always used a secondary email address.

I only realised it wasn't working today because someone told me they had sent me an email a couple of days ago but I hadn't received it. So I tested it myself which confirmed it wasn't working.

After a bit of research I came across this forum. I don't suppose there is any way I can access my old emails now?