As we've had some customers ask us more about our fantastic O2 Drive, we wanted to bring together some of the most common Q&A's for you to help clear things up and give you more info. For those unaware of O2 Drive or if you'd like to ask a question about it, you can check more info our on our announcement thread here from earlier in the year.
Question: Where do I send my no claims discount proof?
If the proof is from a UK insurer then simply send us your renewal notice or a letter from your last insurer. If the renewal notice is for a different vehicle than the one you’re insuring with us, we’ll also need documents to confirm that policy has ended.
The proof needs to be from the last two years, and needs to show:
We're unable to accept no claims earned on a van. If your proof is from an overseas insurer or a company vehicle then check out our extended FAQS
Once you have all the information send it by email to NCD@drive.o2.co.uk. Scan your documents and save the files as jpeg, pdf or png – just make sure the image is clear and we can read all the information we need. Make sure you include your policy number in the email too.
If you want to post your documents to us, send the originals or scanned copies to:
O2 Drive Insurance Services
Unit 25 Tresham Road
Question: My journeys aren’t showing on the O2 Drive app.
If you find that some of your journeys aren’t recording on the O2 Drive app then please check the following:
If you are still having trouble, feel free to contact firstname.lastname@example.org
Alternatively, speak with us here on the Community - let us know your thoughts, or any issues you may have with O2 Drive here > http://community.o2.co.uk/t5/Welcome-News/Check-out-O2-Drive/td-p/939079
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