New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[Cleoriff]

---

@MI5wrote:
@Chris_Kmade a post about O2 ask yesterday but then deleted it so I assume it was released prematurely.

---

That must be it then...so presumably it shouldn't be on the banner @Marjo @Martin-O2?

[gmarkj]

Looks like it.
But with the power of google, you can find the page still (if you don't mind the layout being a little funky) using the cached option...

Edited to add: actually reading the text of the announcement it sounds rather interesting!

[Marjo]

Good morning guys! Yes we had a topic up for a bit there on Sunday until it was hidden, so the carousel link wasn't working. Sorry for the confusion. I've changed it.  

[Cleoriff]

Thanks @Marjo

[MI5]

Anyway, I downloaded it yesterday but it appears I can't use it yet as it's only for single accounts.
How far off is usage for multiple accounts @Marjo @Chris_K please?
By way of a heads up to everyone, this "could" be that elusive Tu replacement but I can't confirm it's usefulness just yet unfortunately.

[jonsie]

Sounds very interesting.....

[Cleoriff]

It's a few weeks since this happened but when I logged back on this evening I am having major problems with the Unread Posts section.

I say major, as this time I was given 5 pages of so called 'unread posts' which went back to yesterday!!

Now as someone who reads every post on the forum, I found this disconcerting to say the least.

I have spent 15 minutes reading ACTUAL unread posts (from 3pm) only to find they are still unread after reading them...along with reams of posts from yesterday.(which were also read...yesterday).

The only way I could get rid of them was to 'mark all posts in the community as read'

Not happy that this is re-occurring .

[MI5]

I had it this afternoon too. Not had it for ages then at least 4 or 5 pages were stuck this afternoon.

[Marjo]

Thanks for letting us know guys. We will re-open the support ticket for this one.

[MI5]

Again this morning too.