New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[Cleoriff]

Mine has been ok this morning... Fingers crossed

[jonsie]

It's been happening to me this evening on three occasions. Irritating to say the least.

[Cleoriff]

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@jonsiewrote:

It's been happening to me this evening on three occasions. Irritating to say the least.

---

Mine still ok...so hitting us randomly then....

[jonsie]

Well, not to tempt fate, it's been ok today.....👍

[Marjo]

Cheers guys for letting us know. Probably difficult to reproduce the issue since it seems to happen so randomly.  We've re-opened the bug case anyway so they can take a look.

[Cleoriff]

I'm ok again today @Marjo so fingers crossed...

[Marjo]

I've got a response that they were not able to reproduce this again. They're asking if clearing your cache and cookies generates any different results for the unread posts page? They're also wondering if it's possible to provide a screen recording of you guys marking the messages as read, and then going back to that unread post page just to show that it should be cleared and it's not? They mention a free screen recorder "screencast-o-matic".

[Cleoriff]

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@Cleoriffwrote:

I'm ok again today @Marjo so fingers crossed...

---

Ha. Spoke too soon @Marjo

It has happened again this evening and the only way I could get rid of 6 posts I read twice  was to mark 'All posts read'

I think the 'trigger' was one of the threads was combined with the ops first post.

[jonsie]

It has always been a case for me that those threads keep coming back unread always include one that has been moved or merged.

[Marjo]

Ok so if a topic is move to another board, it will appear unread as it's essentially a new topic to that specific board now. You're saying that apart from this which is by design, the topic does not get "read" even though you click into it and then back again - it's still looking bolded in the topics list? Just making sure I'm getting it right. And same with those topics that include content merged from another topic?

Thanks!