Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[pgn]

You'll need to call O2, around 08:15 tomorrow morning is a good time, @frisd.

Numbers here Guide: Coronavirus Community Help and Support 

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Good luck.

[ShantyTown]

Hi... I have virgin and o2. I was told part of my package would give me the volt benefits.... on the app I am trying to activate my volt benefits, however I keep getting to a page that tells me I need to have virgin and o2 to to get these benefits...can you help me activate these benefits. 

[sh11fty]

Been with virgin media 6 months.

Joined o2 yesterday on an eligible contract for the volt benefits.

Can't get volt because I get the error "virgin media not available at your address".

Rang O2 to tell them this. Customer service advisor first says are you sure you've got virgin media, then basically accuses me of lying. "Why else would it say you can't have it then".

Went through to cancellations and left the company.

I love how they've got that little message of "wait 14 days for it to update", so you go out of the 14 day window to cancel.

[madasaf1sh]

@sh11fty 

I will agree Volt is a mess and depending on who you speak to is whether you get a proper answer or not. 

That has been the rule since day 1 of Volt, as otherwise VM will charge you for a downgrade once they have upgraded your BB speeds, and may add other charges on.. 

And to be honest why give someone double data who then chooses to move.. 

[Pieman007]

Fingers crossed announcement in the next 2 weeks!

[DAWRY]

Any news on the amended VOLT eligibility rules been saying SOON for way to long now

[Praf]

Totally agree. O2 not handling the matter well. I have the same issue and kept getting told you have the 5GB to 10GB boost applied to your account. Just keep using the phone and don't worry what the APP is saying. It is just not updating on the App. Guess what I run out of my 5GB allowance today and am now stuck with no data. Cant get through to O2 messaging as they are all busy. Super frustrated.

Considering leaving them is the best option as seems like knowingly lying to customers.

[LeeMagee]

I just wanted Virgin Fibre but the deal included the Sim and i don't even have a phone for it.  Money out of bank for a piece of plastic in my draw.  

My Debit card charged a week before my payday thus empty, now 02 threatening me with charges.  

[DAWRY]

I have seen a post on another blog page, stating that address only eligibility will commence on April the 12th.

I have emailed O2 customer service for confirmation of this, so far only auto response stating we will get back to you within 5 Days!

This was from the reddit 'Virgin Media thread'.
Quote:-

Confirmed o2 volt benefits premise matching

"From 12th April you can apply for volt benefits if you partner is on virginmedia and you have an o2 sim card or vice versa. Provided the addresses are the same for o2 and virginmedia you can apply for volt. You MUST contact o2 to add apply for volt or go to myo2 and apply for benefits that way. It will take 14 days to apply speedboosts on virgins side. I know some people were asking when this was going to be deployed as the o2 faqs mentioned it was coming soon"

[Pleiades]

I'm also getting the 'Virgin Media not available at your address" despite having it 3+ years & using it (like now) for contacting O2  🙄

Funny thing is, VM have already implemented the 'boost' on their side, doubling me from 50 to 100 Mbps so not sure what the issue is with O2  🤔