Community Team Update

[Toby]

Hi guys,

It is with a very heavy heart that I must announce that I’ll soon be leaving my role as the head of this brilliant community.

I’ve been here for 5 years (or half a decade, as it sounds more impressive) and some of you will remember those very early days as I do (hopefully fondly :smileywink:).

We’ve done so much together; Amazing advice between and to other customers, Try The Tech, Virtual Interviews, BETA testing products, creating amazing how-to guides (Some used by our customer service teams) and some of the best reviews this company has even seen. Your insights and comments have helped shape O2 in so many ways and there’s never been a dull day with you lovely lot either, so thank you :).

Martin and Marjo will be staying on and will continue putting 100% into their work as they always have and I’ll still be online for a few months to ensure that my replacement is fully ready to take everything over and to shepherd the community into even more great things. More info on that to come very shortly.

I’ll still be doing the same kind of job but in a new place. I’ve loved my time here, but its time for something new after 5 years.

PM me any time in the next few months as I’ll still be around to make sure everything runs smoothly. I’m sure I’ll pop in as a guest from time to time too.

So, until we speak again; Aufedersein guys :). Not going anywhere right now, but I wanted to make a post to say goodbye!

[Curr946]

Who's going to fix my O2 App now

[jonsie]

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@Curr946 wrote:
Who's going to fix my O2 App now

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Me....just post the phone off here 

[MI5]

It's really unfortunate that we have to rely on the community to do the job that CS should be doing!

[jonsie]

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@MI5 wrote:
It's really unfortunate that we have to rely on the community to do the job that CS should be doing!

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For sure...but we love it 

[Curr946]

hahaha nice try @jonsie

I agree @MI5

[Anonymous]

I'm really sorry to hear that you are leaving us @Toby

May I wish you all the best for your future

I shall miss you 

[Cleoriff]

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@Anonymous wrote:

I'm really sorry to hear that you are leaving us @Toby

May I wish you all the best for your future

I shall miss you 

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We have a new Head of Community now @Anonymous

Her name is @MercedesS and a first post here https://community.o2.co.uk/t5/Welcome-News/Let-me-introduce-myself/m-p/1038006/highlight/true#M19415

Seems weird that I am in Spain as we speak...and from her name I guess Mercedes is from Spain?

[MI5]

I'd guess at Madrid

[Cleoriff]

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@MI5 wrote:
I'd guess at Madrid

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I expect you are correct. You usually are. Not always mind you...but usually..

[MI5]

Probably got dark hair too.....