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Hello everybody,
As you may have seen from us over the past few days, we have been keeping our customers updated on what we’re doing during the COVID-19 crisis. With the temporary closure of our O2 stores, we anticipate an increase in queries here on the O2 Community and through our O2 Social Media profiles. That said, as of today we have introduced a temporary new support resource on the O2 Community to compliment the amazing help, support and advice our regular members already provide – and hope they will continue doing.
New to the O2 Community?
This is a unique support platform that consists of other O2 customers. We have a lot of fantastic content created by these other members and customers, such as this fantastic My O2 guide, a guide on avoiding unexpected call charges, or this guide on spend caps. Until now, we have not had an O2 support resource like this and the majority of support so far has been from O2 customers helping other O2 customers. For those members, we thank you for all your amazing support so far, and we hope you continue doing what you do best.
The new team
All of these new members have the title of ‘O2 Support’. They are O2 employees who have come from our O2 stores or other areas, and have intimate knowledge of our processes, systems, and the help & support we can offer. For the time being, it’s best not to tag these new support members into specific support requests. Instead, they will get to grips with this new but temporary way of working and start dipping in and out of threads where they can offer their support or advice. Here are the new team members, with others being added soon.
What can they help with?
There’s no hard and fast rule here, but in general, all our new members above can help with anything and everything that doesn’t require access to your O2 account. This may include general advice, personalisation or setup of a phone or tablet, support with parental settings.
To be clear, the team cannot help with anything requiring access to your account. We also want to emphasise that this new support resource is temporary during our store closures, and we envision this team working alongside and to compliment the support our regulars already provide.
To our regulars 
This shouldn’t change anything you already or currently do – this additional and temporary resource is purely to help with any potential increase in questions or issues customers may share here in the coming days or weeks.
@Mi-Amigo wrote:
@jonsie wrote:I'm so laid back these days and everything goes over my head, after the stuff I've gone through in the last three years this is a doddle now/
and what`s more @jonsie you continue to keep your sense of humour and make me [and I`m sure other members] laugh even through the most difficult times
. A hero of this forum in my book
Pfft.. Just because he paid for votes to get that flimsy title.. doesn't mean he is..
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@Anonymous wrote:
Pfft.. Just because he paid for votes to get that flimsy title.. doesn't mean he is..
@jonsie didn`t pay me - or anyone - for the
Teapot Award For Funniest Off-Topic Post
Remember that, guys 
?
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Remember it well 
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and talking of heros, we shouldn`t leave out @Cleoriff who almost singlehanded battled to answers the customers` questions on Saturday 
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Well I go for a siesta and it all kicks off.
Congratulations @Bambino on your 10 year anniversary and enjoyed reading your rant. Agree with a lot of it.
I'm a bit like @jonsie nowadays, in that life is too short to get upset about things which are meaningless and won't change my life. Certainly over the past 3 years I take each day as it comes.
I am renowned for having a short temper and don't suffer fools gladly. Those of you who read my Spotlight back in the day, will remember I spoke about forum etiquette and good manners. That still applies now.
As for today's crisis and this forum, we should all be working as a TEAM.
Rarely do I answer highly technical questions. I stand back and leave others to do that. I can and do answer anything else that crops up. At my age, I'm proud of that and long may it continue.
For me, off topic is just as important as any other section of the forum. It's a place we can chat and laugh. Much needed in the current climate.
We must continue to make time for it.
Will now step off my soapbox. 
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@Cleoriff wrote:For me, off topic is just as important as any other section of the forum. It's a place we can chat and laugh. Much needed in the current climate.
We must continue to make time for it.
Will now step off my soapbox.
Totally 100% agree @Cleoriff with this, and everything else you posted.
You should never put away your soapbox but bring it out as and when necessary
