- 1851 Posts
- 404 Topics
- 161 Solutions
Hello everybody,
As you may have seen from us over the past few days, we have been keeping our customers updated on what we’re doing during the COVID-19 crisis. With the temporary closure of our O2 stores, we anticipate an increase in queries here on the O2 Community and through our O2 Social Media profiles. That said, as of today we have introduced a temporary new support resource on the O2 Community to compliment the amazing help, support and advice our regular members already provide – and hope they will continue doing.
New to the O2 Community?
This is a unique support platform that consists of other O2 customers. We have a lot of fantastic content created by these other members and customers, such as this fantastic My O2 guide, a guide on avoiding unexpected call charges, or this guide on spend caps. Until now, we have not had an O2 support resource like this and the majority of support so far has been from O2 customers helping other O2 customers. For those members, we thank you for all your amazing support so far, and we hope you continue doing what you do best.
The new team
All of these new members have the title of ‘O2 Support’. They are O2 employees who have come from our O2 stores or other areas, and have intimate knowledge of our processes, systems, and the help & support we can offer. For the time being, it’s best not to tag these new support members into specific support requests. Instead, they will get to grips with this new but temporary way of working and start dipping in and out of threads where they can offer their support or advice. Here are the new team members, with others being added soon.
What can they help with?
There’s no hard and fast rule here, but in general, all our new members above can help with anything and everything that doesn’t require access to your O2 account. This may include general advice, personalisation or setup of a phone or tablet, support with parental settings.
To be clear, the team cannot help with anything requiring access to your account. We also want to emphasise that this new support resource is temporary during our store closures, and we envision this team working alongside and to compliment the support our regulars already provide.
To our regulars 
This shouldn’t change anything you already or currently do – this additional and temporary resource is purely to help with any potential increase in questions or issues customers may share here in the coming days or weeks.
- 94353 Posts
- 611 Topics
- 7033 Solutions
@Anonymous wrote:oooOOOoooo get you @Bambino .. how the hell have you lasted that long without a rant?
He hasn't....and neither have I....I have served a one month ban 
- 94353 Posts
- 611 Topics
- 7033 Solutions
We are both people who tell it like it is...to the displeasure of some 
- 24069 Posts
- 1049 Topics
- 3778 Solutions
- 149953 Posts
- 641 Topics
- 28564 Solutions
- 25666 Posts
- 863 Topics
- 0 Solutions
Congratulations on 10 years on the Community.
It was your help and advice to a query I had about payforit which led to me looking round the forum and wanting to stay and becoming a regular contributor.
This Community is something which I will always be grateful for, and has helped me to escape from my own everyday worries and concerns. And I much appreciated the help, advice and support from the good members on here whom I now regard as friends.
It is therefore more than a shame and a pity that the current situation has resulted in the dedicated members of this Community having to pick up the pieces due to reduction in service by O2 and having to deal with the astronomical level of questions from customers.
- 94353 Posts
- 611 Topics
- 7033 Solutions
I'm so laid back these days and everything goes over my head, after the stuff I've gone through in the last three years this is a doddle now/
- 149953 Posts
- 641 Topics
- 28564 Solutions
- 25666 Posts
- 863 Topics
- 0 Solutions
@jonsie wrote:I'm so laid back these days and everything goes over my head, after the stuff I've gone through in the last three years this is a doddle now/
and what`s more @jonsie you continue to keep your sense of humour and make me [and I`m sure other members] laugh even through the most difficult times 
. A hero of this forum in my book 
