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coleen · ‎14-08-2023

I am going abroad to several different countries for 4 months. I will use my phone in Australia and New Zealand for just under 2 months of this travel - the other countries don't qualify and I may buy a local pay as you go sim if necessary otherwise just access Wi-Fi. So hopefully I won't incur any extra costs. Will I still qualify for fair usage as I will not be using my phone in UK for 4 months?

MI5 · ‎14-08-2023

@coleen

FUP only applies in EU countries so for out of EU use it will not effect you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-08-2023

@coleen

FUP only applies in EU countries so for out of EU use it will not effect you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

coleen · ‎14-08-2023

Thank you so much for helpful and quick reply.

MI5 · ‎14-08-2023

@coleen

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎14-08-2023

While the FUP does not apply, if you were to use your phone to make calls, send texts or use data there would be charges to pay @coleen

See if this guide provides any help - at the least you will know what the charges might be.

Guide: Roaming MegaGuide

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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