Lost Volt Benefits

[darril07]

I recently paid off my device plan for my phone. With that they said that they would lower my monthly sim payments whilst retaining the double data for VOLT. However this hasn't been the case.

Note that the plan has not changed at all, i simply paid off the device plan and they offered to lower my monthly sim payment from £43 to £20.99 whilst retaining VOLT benefits.

However looking at my02 instead of the usual 300GB monthly data i am only receiving 150GB ( I know this is a lot anyway but they did offer to double it as part of their offer). 

Any ideas on how i can remedy the situation?

[madasaf1sh · Accepted solution]

@darril07 

It will take 14 days for the double data to be reapplied, as you have had a Tariff change. 

If it hasnt been reapplied after 14days then contact o2. 

[MI5]

@darril07 

It is usually added back after a few days but if it's been a while you need to contact O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks