Cancelled Virgin Media account including Volt O2 sim

[JimboW231]

Hi,

After receiving a letter from Virgin allowing me to cancel due to the recent price rise. I rang to do that on 3rd April stating the O2 sim was to be cancelled as well. However money was still taken from my account for the bext couple of months by O2. When I rang to cancel then I was told there would be a  termination fee. 

Today there was an attempt to do that. The letter from Virgin clearly stated that you could cancel including the Volt O2 sim.

I have contacted Virgin many times and keep getting directed to O2. O2 say you are not able to cancel mid term and pass you back to Virgin. It is Virgin that are clearly at fault here but their support are useless.

I can see many others here have had the same issue. I'm hoping that someone from O2 can look at my account and provide some help

[Cleoriff]

@JimboW231 

You have to persevere with O2 I'm afraid.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[madasaf1sh]

@JimboW231 

Virgin need to pass you over to o2, on the same call as they will then cancel your Sim Plan, so i would also ring Virgin on 0345 454 1111 and if need be raise it as a complaint, as o2 cant see the VM contract been cancelled hence you need to speak to VM. 

Do not let them tell you to ring o2, they need to transfer you over. 

[JimboW231]

Thanks. However I've now cancelled the O2 sim and am being charged for a large final bill.

It's incredible that Virgin can't coordinate with O2 in these circumstances. I'm not unique here and this all started in April so it's madness that this has still not been resolved for everyone affected.

[Enlli]

I'll tag one of our advisors. Keep an watch for a message here

@O2Sarah- Can you help @JimboW231 

[O2Sarah-]

Thanks for the tag @Enlli 

@JimboW231 I wills send you a private message so we can look into this.