on 17-08-2022 11:21
When I click the Enabling WiFi switch on my compatible iPhone a pop up takes me to the O2 website where I go round in circles trying to find out how to activate WiFi calling
Solved! Go to Solution.
on 17-08-2022 11:50
There are 3 steps to getting it active on your account @Colin13
Step 1 is getting o2 customer services to enable it.
After 24 hours you can then complete step 2 - turn it on in your My o2.
Once that is done you can then complete the last part - turn it on for your phone.
All of this is subject to you having a compatible device - the list is on the link below.
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 17-08-2022 11:48
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 17-08-2022 11:50
There are 3 steps to getting it active on your account @Colin13
Step 1 is getting o2 customer services to enable it.
After 24 hours you can then complete step 2 - turn it on in your My o2.
Once that is done you can then complete the last part - turn it on for your phone.
All of this is subject to you having a compatible device - the list is on the link below.
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 17-08-2022 17:41
on 17-08-2022 17:41
Its getting in contact with O2 that is the problem, the Autobot does not understand, Enabling WiFi Calling
on 17-08-2022 19:09
@Colin13 Try any of the numbers in this thread Guide: Coronavirus Community Help and Support