reference code 10 on Apple Watch

[JoaoPadilha]

Hi. 
I’ve been trying to set up my new Apple Watch Ultra and like many people before I am getting the annoying:

“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 10”

I called O2 and tried all the trouble shooting they say. Nothing works. They say they have to investigate. I don’t get it. It’s an error code so it should be listed and have a step by step in how to sort it out. Am I not right?
I have seen this being asked around here a lot but never saw the solution for it. 
I even went to an O2 store and they had no clue what to do with about it. 
Anyone been through the same and knows the solution for this? Or is the solution just to go to another provider? 

thank you in advance. 

[pgn]

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@PF1971 wrote:

Hi, has this been resolved? I have the same issue, getting no where with o2.

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Hi @PF1971 - have you reached out to O2's Social Media Team on any of the 3 links just below this post? You will chat with a personal contact, a CS rep who will follow the issue through to resolution with you. It may take an hour for a response to your first contact, so be both patient and persistent until you get a response. Good luck!

[PF1971]

Yes, it took over 24hrs for them to respond, I responded straight away & 24 hrs later they still haven’t replied back. Problem still exists.

[pgn]

Ok @PF1971 - I am tagging @O2Lisa - keep an eye open for a PM from her just after 8am this morning, see if she can't get you sorted. Also tagging Forum Manager @Martin-O2 re the poor/sub-par Social Media Team response you received. Good luck!

[PF1971]

Thanks, it’s been very frustrating dealing with o2 so far on all fronts.

[pgn]

Martin may ask which Social Media channel you used to reach out to O2 - all info and timeline of events will be useful. Down to Lisa now 🤞

[O2Lisa]

Morning all, thanks for the tag @pgn.

I’m just working my way through my messages now @PF1971, I will be in touch as soon as possible☺️

[pgn]

Thank you, Lisa 👍

You're in good hands now, @PF1971.

[JoeP]

Any update on that? It's been 3 weeks, I'm on the same boat, no resolution. Thanks.

[gmarkj]

I'll mention the community advisors so they get in touch @JoeP 

@O2Lisa @O2Ellie can you step in ?

[O2Ellie]

Thanks for tagging me @gmarkj 

@JoeP  I will private message you now and try to help your further 😊