cancel
Showing results for 
Search instead for 
Did you mean: 

not connecting to the WiFi

wed310802
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

We are currently on holiday and my sons I phone won't connect to the Internet, yet there's 7 of us here and the rest have all connected. I've googled problems to solve it but still can't do it. Can anybody help

Message 1 of 2
127 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 149768 Posts
  • 641 Topics
  • 28526 Solutions
Registered:

@wed310802 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
120 Views