firmwere on a Android phone

[Antriggall]

Hi I have over the last few weeks bought three new phones from my local o2 shop each of which were sold to me as being ready to be switched on to accept wifi calling but it turns out that none of the phones have the supported firmware to support this action. 

The phones in question are android 

Samsung Galaxy A12

Oppo A54 5G

Samsung Galaxy A32 5G

So my question is how do I get the supported firmware installed to one of these three phones, to say I'm disappointed in the whole approach to this situation is an understatement. 

[MI5 · Accepted solution]

@Antriggall 

The only officially supported devices are listed on this link https://www.o2.co.uk/connectivity/wifi-and-4g-calling

For the ones that are supported, you need O2 to enable it on your account first.

You then need to turn it on in your MyO2. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.