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firmwere on a Android phone

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Antriggall
Level 1: Joiner
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on ‎25-11-2021 20:24

on ‎25-11-2021 20:24

Hi I have over the last few weeks bought three new phones from my local o2 shop each of which were sold to me as being ready to be switched on to accept wifi calling but it turns out that none of the phones have the supported firmware to support this action. 

The phones in question are android 

Samsung Galaxy A12

Oppo A54 5G

Samsung Galaxy A32 5G

So my question is how do I get the supported firmware installed to one of these three phones, to say I'm disappointed in the whole approach to this situation is an understatement. 

 

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MI5
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on ‎25-11-2021 21:54

on ‎25-11-2021 21:54

@Antriggall 

The only officially supported devices are listed on this link https://www.o2.co.uk/connectivity/wifi-and-4g-calling

For the ones that are supported, you need O2 to enable it on your account first.

You then need to turn it on in your MyO2. 

wifi on.PNG

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎25-11-2021 21:54

on ‎25-11-2021 21:54

@Antriggall 

The only officially supported devices are listed on this link https://www.o2.co.uk/connectivity/wifi-and-4g-calling

For the ones that are supported, you need O2 to enable it on your account first.

You then need to turn it on in your MyO2. 

wifi on.PNG

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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