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call aborted

Cybermoon50
Level 1: Joiner
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My elderly mother has a Doro 5516 mobile with O2 'pay as you go'. Recently, when she has tried to make a call, it either says something like 'call aborted' and she can't dial out, or it says 'call aborted' first and then the call is dialled anyway. She is in hospital and relies on her mobile to keep in touch with people. Does anyone know why this is happening? I would be grateful for any suggestions. Thanks.

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madasaf1sh
Level 78: King of Kings
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@Cybermoon50 

 

When was the last time the number was topped up?


It might be worth contact customer services as well If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , just to check nothing is amiss on the account

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12298 Posts
  • 76 Topics
  • 3255 Solutions
Registered:

@Cybermoon50 

 

When was the last time the number was topped up?


It might be worth contact customer services as well If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , just to check nothing is amiss on the account

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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