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No calls or texts

Hi iam still trotting to resolve the issues listed below, was told Tuesday that I would receive a call back but iam still waiting. this morning both of my lines have been blocked from calls texts. so this is the only way I can contact you. Hello, Fur...

Not receiving some texts (verification codes, some texts from companies etc.)

Hello! I have an Iphone 14 Plus and was receiving verification text messages until a few weeks ago. Now it suddenly stopped working and don't know what to do as alot of services now rely on 2FA. Please help!

Resolved! call barring what is this?

what is call barring?

Resolved! Merging my children’s account from Virgin Media to my existing o2 account

Hello,my twins both had phones with Virgin media and since have moved over to o2. I already have an existing o2 account and would like us all to be on the same one. my daughter is ready to upgrade and we are having issues trying to do this as she has...

Resolved! Ipad number

How do I receive a authorised identification code on my iPad

Customer Service

I am honestly lost for words with your lack of care with customer accounts. Not only have you disconnected my current mobile, you have also disconnected my new number leaving me with no phone!!!!!!!. Your online chat function works, then changes to e...

Resolved! iPhone 13 unable to receive calls from landlines or texts from non iPhones

My iPhone 13 has suddenly stopped receiving calls this week from landlines or texts from non iPhone sources (e.g. automated account verification texts). I can call landlines fine, I can receive calls from iPhones, but if a caller tries to call my iPh...

PAYG - question to remove the device won't go away!

When I log into my O2 account, under my PAYG details there's a box saying "Are you sure you want to remove this device?".I DO NOT wish to remove it. I have clicked on the link which says "I want to keep this device", but nothing changes - the questio...

Lost mobile number - Virgin Mobile transfer

Hi all, I hve a bit of a strange issue. Im part of the group who should have been moved over from virgin mobile but have had alot of issues.Virgin Mobile decided I was dead so instead of transfering my account they closed it instead. I contacted them...

Text messages

I don't receive text messages. I changed the SIM card, I changed the phone, I also checked on other phones, the problem occurs everywhere. I called the hotline and was promised a solution to the problem, but that was not the promise. What else can I ...

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