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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Paying for data whilst self isolsting without wi-fi.

I have a wife and two children, they are currently self isolating. I work for both the local council and the NHS andI am currently living in my brothers home as by good fortune he works abroad. He has no internet, so I am depending on my mobile data ...


hii have just received a new sim for mom and need to swap numbers for her from her pay as i go to the new contract sim.having problems with the online swap and can't get intouch by there anyway i can get this done as it is the only way mom h...


I have recently upgraded my o2 contract, do i have to cancel my old one or do o2 do that automatically?

Bawws by Level 1: Joiner
  • 2 replies
  • 0 kudos

My O2 router

Hi i have a mobile Huawei 5200 router. I have forgotten the password and don't know how to reset it. Can anyone help please

MargMac by Level 1: Joiner
  • 7 replies
  • 0 kudos

upgrade phone but keep number

I have upgraded to iphone 7 plus. I have my newe device and sim but want to keep my number and just transfer all my info from one device to another. Have tried following instructions on text 20 220 but nothing appears to be happening. I then resorted...

Dallydyl by Level 1: Joiner
  • 12 replies
  • 0 kudos

Not registered on network

Hi My phone receives data but I cannot make calls - keep getting the message 'not registered on network'. Is there an easy fix and if not how do I get a replacement Sim? Really appreciate your help. Thanks

MartinW by Level 1: Joiner
  • 2 replies
  • 0 kudos

Network Carrier Update Failed

At the end of last month I had a forced carrier update from O2, which for some reason failed. This means that my iPhone X can no longer take calls, send texts or use data. My mobile data tab in settings simply says ‘Error - an update is required to u...

MarkoPreo by Level 1: Joiner
  • 5 replies
  • 0 kudos


I upgraded my account and got disney+ for 6 months,I downloaded it in to my phone,registered everything I needed to do,got the email to say I had registered and then try to put the code in o2 had sent me, and it says the code is invalid,I have tried ...

Ken2 by Level 1: Joiner
  • 2 replies
  • 0 kudos