You will need to contact O2 on 4445.
This is a customer to customer forum with no input from O2
BTW You have published your numbers on an open forum where the could be used by spammers or worse.
Go to the top right of your post, click on the down arrow and choose edit to delete them.
*FLAGGED
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
