Solved: Wrong network

Mrjustin73 · ‎14-06-2023

I’ve been with O2 for many years and I was with Vodafone previously. Loads of people tell me when they try and ring me it goes straight to Vodafone voicemail. My phone doesn’t ring even when I am standing next to them it goes straight to Vodafone. I’ve tried the online chat and got nowhere. Any suggestions? Thanks

gmarkj · ‎14-06-2023

Online chat is known to be less than great @Mrjustin73

Try calling customer services on 202 if you are pay monthly or 4445 if you are pay as you go.

Alternatively try using social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎14-06-2023

Online chat is known to be less than great @Mrjustin73

Try calling customer services on 202 if you are pay monthly or 4445 if you are pay as you go.

Alternatively try using social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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