Wifi calling not working

[Wotalot]

Hi as per title don't believe wifi calling is working on either of our phones since move to O2.  Have it switched on on the phones and if l look on myO2 it also says it is switched on but.... connection keeps breaking up. 

As the O2 signal in our area is pretty poor compared to what we had before from Virgin  prior to Virgin switching to O2, so wifi calling is necessary. Can you check is there something else that needs to be done to activate it. 

Not sure if relevant but have a hub5 in modem mode and use our own tp-link mesh wifi. As even with a Virgin signal pod  wifi around the house was poor.

Thanks

[Enlli]

This is a common complaint on the Virgin move.

Although the system says it's on it is isn't.

You need to get O2 to remove WiFi Calling then reapply it.

Phone 202 or

Message O2 on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

[Oxonian]

@Enlli 

Am I correct in saying that WiFi calling won't be available if either of the handsets are on PAYG ? 

[jonsie]

Yep, not available on PAYG

[MI5]

As the OP was migrated from Virgin they will be on contract anyway.